Learn More About Community 102
Why Community 102?
Community 102’s community management services are powered by actual people who will sit down and work with you to develop a strategy that reduces liability, mitigates risk, aligns with your company’s philosophy, and most importantly promotes the growth of your product or brand’s online community.
We guarantee that our online moderators meet the demands set by your brand’s social media and community management needs. Community 102 not only integrates with your community, we become part of it.
Your customers are everywhere. We safeguard your brand on all social media platforms, languages, and time zones. We understand that in today’s online global marketplace our customers might keep different hours than your company. At Community102, your brand’s integrity is a 24 hour operation.
Community 102 provides online community management solutions to safeguard the integrity of your products and your brand. Our social media moderation services integrate seamlessly with your community management team.
Community 102 Solutions
Community moderation is about steering and keeping the conversation about your brand and it’s family of products in a more positive direction. Our moderators sit down with you to forge a clear understanding of exactly what type of activity and content you will allow in your online communities.
Our moderators understand that they represent your brand and policy, and will diligently reflect your company’s philosophy, so your customers maintain a positive association with your products.
Social Media Management
When you launch a product you want to take advantage of social media, but you also want to preserve your brand and your product’s integrity. Social network management can be expensive and time consuming though because of the level of maintenance required.
Community 102 will create a comprehensive Social Media Management plan that is affordable, integrates into your platform, and continues the live two-way conversation your business needs 24 hours a day.
Quality community management services ensure that your brand has exactly what it needs to maintain impact without losing security in the social media space.
Community 102‘s social network managers know that you may not have the time, manpower or expertise to fully monitor your brand online. Our social network managers are highly trained individuals, not automated processes. Community 102 gives your brand the quality oversight it needs to continually succeed.
One of the most important parts of preserving your brand integrity is a good customer support program. Interaction with users who are customers or potential customers is what shapes public perception about your brand.
Community 102‘s moderated customer support shows your fans that you care, that you listen to their feedback, and that your online community is where your fans can get answers to their product questions. Leaving a community unattended is no longer an option. A lack of response can lose a fan or a customer. Community 102 turns your online community into a powerful resource.
The moment you go to market, Community 102’s online community moderation solutions will safeguard that your copyrights and intellectual property preserve their integrity and reputation.
Our moderation services will also mitigate liability within your own communities by safeguarding them from bots, spam, trolls, illegal distribution of copyrighted material, and any other kind of malicious content that might ultimately compromise the integrity of your brand. Our quality community management services ensures that your brand has exactly what it needs to maintain impact without losing security.
Multilingual community moderators are a necessary part of your community. Whether you have one platform for your brand or many across different countries, our trained bilingual native speakers ensure that all of your fans are engaged and that your managers only have to work with one centralized agency.
Community 102‘s multilingual moderators understand the cultural nuances associated with every language, saving you embarrassing mistakes due to misunderstandings. With our vigorous training, your guidelines and policies remain consistent throughout your various foreign language communities.
Community 102 Clients