Online Community Management & Moderation

Who Is Community 102?

Community 102 serves clients across various a wide variety of industries. The common thread is that companies understand the importance of brand integrity and this is why they turn to Community 102. Community 102 specializes in online content management. Our content moderation professionals create a customized network of multilingual moderators to insure your users maintain a positive association with your brand 24 hours a day, 7 days a week, 365 days a year.

If there are trends, changes in technology, or even a shift in the dialogue about your product, Community 102 is able to adapt and mitigate any pre-emptive strategies necessary. Community 102 doesn’t just moderate your online community, we become a part of it, and integrate seamlessly with your platform or one of our automated moderation platforms. Social media is an ever-evolving space and Community 102 is there to make sure your brand is safe to succeed and flourish. 

Why Community 102?

Community 102’s community management services are powered by actual people who work with you to develop a personal strategy that meets your hourly needs, mitigates risk, aligns with your company’s philosophy, and most importantly promotes the growth of your product or brand’s online community.
Our online moderators fully integrate with your community, becoming an active part of it, to make sure your fans are conforming to your community guidelines.
With today’s technology, customer’s can be anywhere. We safeguard your brand across all social media platforms, languages, and time zones. We also understand that your customers might keep different hours than your company. At Community 102, your brand’s integrity is a 24 hour operation.

Meet The Community 102 Team

Dave Andrews

President & CEO

Dave Andrews founded Community 102 to serve a blossoming need in the developing field of social networking and communities. As president, Andrews is spearheading the company’s mission to aid clients in their quest to reach a global audience across any platform…

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Katy Wethington

Moderation Supervisor

Katy Wethington’s considerable experience in community management began in February 1999, when she became a guide moderator with the America Online Community Leaders Volunteer Program. She continued her leadership role with the program until it ended in June 2005…

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Diana Andrews

Account Executive

Diana Andrews has extensive brand experience specializing in advertising and media. Throughout her career, Diana has worked with numerous blue-chip brands. On the client side, Diana has overseen iconic Mattel brands including Barbie and Hot Wheels…

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Other Community 102 Services

Moderation Services

Community 102 comment moderation is your best defense against any kind of malicious activity, unruly fans, spam, protecting minors, and preventing copyrighted materials from appearing on your platforms. Our community moderators are highly trained individuals who work separately or in combination with automated tools and filters to give your company the quality oversight it needs to continually succeed.

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Social Media Services

The Community 102 team are experts in social media. We study your customer base, identify trends, and learn about your vision before using our strategic research to develop a customized online social media community management plan. No two company’s are identical and hence we provide flexible and custom tailored options. We offer a wide variety of services from Facebook, Twitter and YouTube support to social sales leads and sentiment reporting.

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Hyper Local Services

Are you a small business owner or a company with multiple locations, including franchises? If so, a great way for you to gain new business or receive feedback is through hyper local reviews. Community 102 offers a fantastic comprehensive solution that helps you manage these reviews, encourages people to write new reviews, and also saves people’s information into your database, all in collaboration with Yelp and Google+.

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Community Management Services

Communities are no longer solely on a company’s website. Today they are spread across owned and operated websites, within forums, and across other technology platforms as well. Hence, you need a plan that expands your entire platform so no matter where your customers encounter your brand and its products, they are greeted with consistent social network management and community moderation in your brand voice.

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Community 102 Clients

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