Online Community Management & Moderation

Katy Wethington

Moderation Supervisor

Katy Wethington’s considerable experience in community management began in February 1999, when she became a guide moderator with the America Online Community Leaders Volunteer Program. Ms. Wethington continued her leadership role with the program until it ended in June 2005 and has since moved on to many other projects with diverse client relationships, including Sony.com and LiveWorld, Inc.

Ms. Wethington’s dedication and patience with clients at AOL resulted in an early promotion to Volunteer Team Leader where her responsibilities included weekly scheduling and coordination for up to 70 guides-in-training. As a Room Monitor, Ms. Wethington assigned a wide variety of simulations to trainees, giving them the opportunity to gain valuable experience in a safe and controlled environment. Her invaluable contribution to other AOL projects resulted in a People Connection Team Leader position, membership in the Peer Review Team, participation in the Guide Mentoring Team, and from March 2001 until 2005, the role of Session Coordinator for the People Connection Team.

As a member of the Community 102 team, Ms. Wethington acts as liaison between clients and moderators to establish community guidelines and constantly refine and enhance best practices.

When America Online ended their volunteer guide program in June 2005, LiveWorld Inc. hired Ms. Wethington to perform chat moderation for AOL Teen Chat Rooms and AOL United Kingdom Teen and Kid Chat Rooms. Ms. Wethington has since provided her moderation expertise, message boards services, and blog community support to such noteworthy clients as Hotels.com, Holiday Inn Express, AIM (AOL Instant Messenger), Uncut Video, VH1, and Kraft Crystal Light, where she employed both on-site and sweeper moderation tools.

In December 2008, Ms. Wethington joined Community 102 as Moderation Supervisor and Executive Administrator of the Moderator Training Program. Ms. Wethington also creates and implements all documents related to moderation training, scheduling, invoicing, and the generation of weekly reports. As a member of the Community 102 team, Ms. Wethington acts as liaison between clients and moderators to establish community guidelines and constantly refine and enhance best practices.

Ms. Wethington and her dedicated team of highly trained moderators are enthusiastic about creating safe and fun communities and look forward to more challenges and triumphs as online communities continue to explode in popularity.

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Katy Wethington

Moderation Supervisor

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