Community 102’s moderators support fans with information and more importantly a “face” to immediately alleviate concerns and reduce potential damage to your brand’s integrity.
Comment and Forum Moderation
Do you have online communities within your owned and operated website? Whether its forums or a blog that allows comments, Community 102 can assist in any language. We offer automated technology, human moderators, or a combination of both to meet your companies needs and budget. Our automated tools work 24/7/365 while our human moderators can be targeted to work at specific timeframes to maximize and combat activity levels. For those with high activity around the clock though, human moderators are also available 24/7/365, working during the night, on the weekends, and over holidays at no extra cost.
Our moderators and automated technology are both platform agnostic, meaning no matter what platform powers your community, from off the shelf to custom built solutions, we can seamlessly integrate and get to work. Before we start though, we like to review your entire platform and tell you what else you can be doing or should be using. We’ll tell you of any settings you can change within your 3rd party technology or we will identify any moderation features you can improve on within your custom built platforms. We’re here to share our knowledge in the social media and digital technology space to foster a long running relationship with you and for you in return to create an even strong relationship with your fans.
Automated Technology Features
Our automated technology for comment moderation is the most comprehensive in the social media space. All comments feed into our interface where things gets approved, flagged or marked for escalation back to the client. We can respond to, read comments, and filter for hit listed words in any language. All clients get our default word list that includes the most commonly used and deleted vulgar terms, profanity, or drug or alcohol related terminology. Our system stands apart from others in that we even have a second default list which encompasses words that generally get flagged or removed but are actually acceptable, i.e. the word assume, which usually gets flagged because of the letters a-s-s. Our word filter doesn’t just stop with embedded words either, it catches misspellings, repeated characters, and extra spaces, amongst other situations. Both of these lists are fully customizable, too, so know that you have complete control over what you allow and what you don’t.
Your customers don’t always keep the same business hours as your company and without proper round the clock moderation in place, a simple unanswered question can create a frustrated customer. Just one disgruntled customer is all you need to give other potential customers a bad first impression about your products or brand. Community 102’s moderators can support your fans with information, links, or contacts to immediately alleviate their concerns and ultimately reduce potential damage to your brand’s integrity. Sometimes just letting your consumers know that you are there, that you care, and that you are listening to them makes all the difference.
Contact Community 102 to learn more about how we can help you with your moderation needs!
Why C102 Forum Moderation?
- Add ‘human’ element to customer service
- Around the clock and any language
- Human and automated options
- Saves internal time and resources
C102 Can Work With Any Platform
Other Community 102 Moderation Services
Social Media Moderation
Do you have a Facebook account, Twitter account, or a YouTube Page? Maybe you have an Instagram account, Google+ account or a Pinterest page. Do you publish content hourly, daily, weekly or just monthly? Do you get hundreds of responses to a post or do people randomly post comments or questions unrelated to things you have published? No matter how busy your community is on these or other third party platforms, Community 102 can help.
Hyper Local Moderation Services
Are you a small business owner or a company with multiple locations, including franchises? If so, a great way for you to gain new business or receive feedback is through hyper local reviews. Community 102 offers a fantastic comprehensive solution that helps you manage these reviews, encourages people to write new reviews, and also saves people’s information into your database, all in collaboration with Yelp and Google+.