Set the parameters for your brand’s online conversations. Community 102 helps you establish and maintain the dialogue you want associated with your company and your products by establishing community guidelines and policy.
Setting the Tone
When you launch a product, you also launch the community that grows around it. However, creating and fostering an online community requires strategic planning and firmly established community management services. A company must create enforceable guidelines and policies for managing their online community so that each user understands and abides by the same regulations. It is also equally important that every moderator addresses every fan in the same consistent manner. Without these guidelines in place, users might take advantage of the space to post as they please, with no consequence for their actions and no regard for the detrimental effect it can have on your brand. With years of experience under our belt, nobody understands this better than Community 102. If you don’t have community guidelines or terms of service already in place, or if you just think you need to revisit your rules and regulations, Community 102 can help.
Community Policy Consultation
When it comes to online community management, one of the first things you need to do is define what type of interactions and dialogue you will allow. Once your organization internally establishes this policy, Community 102 will help you create community guidelines and policy for your online community platforms. It is important to have a consistent policy and voice across all of your platforms, whether it is your owned and operated site, your Facebook page, or a Twitter account. Good community guidelines and policy keeps your company looking professional and makes all fans accountable for their actions. These norms determine how to properly deal with undesirable users, including trolls and spammers, or people causing problems with derogatory and offensive language. We establish a policy of notifying and banning users and keeping track of temporary and permanently banned members. We don’t take pride in banning members though. More importantly, we understand the importance of reminding members of the rules that you have set forth and where to find them for future reference. Community 102 moderators are passionate experts who thrive to maintain a positive balance in your community. When it comes to maintaining order to insure the integrity of your brand, it’s wise to turn to the trusted experts in social media management services. Turn to Community 102.
Contact Community 102 to learn how we can establish a unified community policy for your brand!
Why C102 Guidelines and Policy?
- Creates a uniform guide across communities
- Moderators and fans abide by same rules
- Standard policy for warning/banning users
Some C102 Supported Platforms
Other Community 102 Services
Community 102 comment moderation is your best defense against any kind of malicious activity, unruly fans, spam, protecting minors, and preventing copyrighted materials from appearing on your platforms. Our community moderators are highly trained individuals who work separately or in combination with automated tools and filters to give your company the quality oversight it needs to continually succeed.
Social Media Services
The Community 102 team are experts in social media. We study your customer base, identify trends, and learn about your vision before using our strategic research to develop a customized online social media community management plan. No two company’s are identical and hence we provide flexible and custom tailored options. We offer a wide variety of services from Facebook, Twitter and YouTube support to social sales leads and sentiment reporting.
Hyper Local Services
Are you a small business owner or a company with multiple locations, including franchises? If so, a great way for you to gain new business or receive feedback is through hyper local reviews. Community 102 offers a fantastic comprehensive solution that helps you manage these reviews, encourages people to write new reviews, and also saves people’s information into your database, all in collaboration with Yelp and Google+.
Community Management Services
Communities are no longer solely on a company’s website. Today they are spread across owned and operated websites, within forums, and across other technology platforms as well. Hence, you need a plan that expands your entire platform so no matter where your customers encounter your brand and its products, they are greeted with consistent social network management and community moderation in your brand voice.