Online Community Management & Moderation

Community Moderation

Get spam? Have disgruntled customers? Users posting malicious content to your platform? Community 102 is here to mitigate the risks and limit any kind of liabilty that could potentially harm your brand.

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Community Moderation

An online community has many benefits. It provides an opportunity to be engaged in direct dialogue and interaction with your current and potential customers and users that want to associate with your brand, but there are risks to this kind of exposure. Community 102 is here to mitigate these risks and to limit any kind of liability that could potentially harm your brand and business. Community 102 comment moderation is your best defense against any kind of malicious activity, unruly fans, spam, protecting minors, and preventing copyrighted materials from appearing on your platforms. Quality community moderation services ensure that your brand maintains an online presence with the public without jeopardizing security. Community 102‘s social network managers know that you may not have the time, manpower or expertise to fully monitor your brand online, and that’s why we are here. Our social media moderators are highly trained individuals which work separately or in combination with our automated tools and filters to give your company the quality oversight it needs to continually succeed. With our moderators at the helm, you also get a customized brand voice for an authentic experience at all times. Protect your brand and community with Community 102.

Why Community 102 Moderation?

  • Flexible and scalable to your needs
  • Mitigate spam, trolls, and vulgarity
  • Our solutions work across all platforms
  • Protect your younger audience
  • 24 | 7 | 365 days a year

Offensive Language and Images

If you are a kid directed site the type of language, photos, or videos that you allow to appear and remain on your platform probably differs greatly than for a community for a game played by people over 18 years of age.  As such, Community 102 will work with you to craft the ideal dirty word hitless that will be entered into our automated tools for filtering or to be caught and removed by our human moderators. Similarly, photos or videos with graphic violence or sexual nudity is another thing that we can limit and remove and we work with you to determine what types of things you will and will not allow depending on your company’s philosophy and targeted demographic.

Trolls and Spammers

Sometimes a user will leave disparaging remarks or post unwanted content within your platform with the sole intent of distracting discourse away from your brand. Left unmoderated even a single troll or spammer can cause great harm on your social media site. With either proactive or reactive brand monitoring capabilities, Community 102 can reduce your risk by banning trolls and eliminating spam from your online community.

Scalable Moderation

With Community 102 moderators, you pay only for what you need.  Our community managers work with your team to develop a moderation schedule that fits your needs. Is your community filled with minors who primarily converse after school hours or do spammers infiltrate overnight? Choosing the correct moderation schedule for your communities is just as impactful as forum moderators are in protecting a community. Do you have a community with a huge presence or a rapidly growing fan base? We can quickly scale and add moderators to meet demand Also, our automated comment, forum and social media moderation technology works around the clock as a first line of defense and can quickly sift through content in even the busiest of communities.

What Else We Can Do For You

The term moderation generally arouses the idea of removing posts with offensive and abusive content but social media moderation is much more than that. Community 102 social media monitors can approve new members and remove any inappropriate profile information that members post. We can remove copyrighted materials and can additionally escalate UGC (user-generated content) to internal members or authorities where necessary. Besides these tasks, they can also warn and ban users who don’t abide by the community guidelines, and with our streamlined processes in place, will keep a detailed running list of these users and all communications with them.

You’re In Good Hands

At Community 102, we understand social media moderation and forum moderation. In our hands, you can rest assured that your brand is secure after you close up shop for the day. Community 102 makes sure your users have the resources they need and communication they desire to insure customer satisfaction.  Whether its Facebook, Twitter, YouTube, Instagram, Pinterest, or your owned and operated website, Community 102 will effectively moderate your online community and preserve its integrity.

Other Community 102 Solutions

Social Media Management

Take advantage of social media, and preserve your brand’s integrity. Community 102 creates an affordable, comprehensive Social Media Management plan that integrates into your platform, and continues the live two-way conversation your business needs 24 hours a day.

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Brand Monitoring

Community 102’s online community moderation offers everything you need to protect and secure your brand online. By entrusting Community 102 with your brand’s online moderation, you are assured that your brand will retain its integrity online and continue to help your business flourish.

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Customer Support

One of the most important parts of preserving your brand integrity is a good customer support program. Community 102‘s moderated customer support creates an environment that accommodates your customers so you no longer have to worry about how your interaction is shaping your brand.

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Crisis Management

Community 102’s online community moderation solutions will safeguard that your copyrights and intellectual property preserve their integrity. Our moderation services will also mitigate liability by safeguarding your brand from malicious content that might ultimately compromise the reputation of your brand.

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Community Guidelines & Policy

Manage the dialogue associated with your brand. Community 102 community managers will work with you to draft and implement effective online community guidelines. Our scalable services can include everything from social media moderation to live, 24 hour forum and chat moderators.

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Our multilingual community moderators become part of your community. With Community 102, you are afforded native speakers that understand your community guidelines and policy, and who are able to apply them to the cultural nuances of their respective language community.
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