Online Community Management & Moderation

Moderation Services

Whether its Facebook, Twitter, YouTube, Instagram, or your owned and operated website or blog, Community 102 will moderate your online community and preserve its integrity.

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Social Media Moderation

Do you have a Facebook account, Twitter account, or a YouTube Page? Maybe you have an Instagram account, Google+ account or a Pinterest page. Do you publish content hourly, daily, weekly or just monthly? How active are your fans in these platforms? Do you get hundreds of responses to a post or do people randomly post comments or questions unrelated to things you have published? No matter how busy your community is on these or other third party platforms, Community 102 can help.

Learn More About Our Social Media Moderation Services

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Comment and Forum Moderation

Do you have online communities within your owned and operated website? Whether its forums or a blog that allows comments, Community 102 can assist in any language. We offer automated technology, human moderators, or a combination of both to meet your companies needs and budget. Our automated tools work 24/7/365 while our human moderators can be targeted to work at specific timeframes to maximize and combat activity levels, but are also available 24/7/365.

Learn More About Our Comment And Forum Moderation Services

Community Moderation

An online community has many benefits. It provides an opportunity to be engaged in direct dialogue and interaction with your current and potential customers and users that want to associate with your brand, but there are risks to this kind of exposure. Community 102 is here to mitigate these risks and to limit any kind of liability that could potentially harm your brand and business. Community 102 comment moderation is your best defense against any kind of malicious activity, unruly fans, spam, protecting minors, and preventing copyrighted materials from appearing on your platforms. Quality community moderation services ensure that your brand maintains an online presence with the public without jeopardizing security. Community 102‘s social network managers know that you may not have the time, manpower or expertise to fully monitor your brand online, and that’s why we are here. Our social media moderators are highly trained individuals which work separately or in combination with our automated tools and filters to give your company the quality oversight it needs to continually succeed. With our moderators at the helm, you also get a customized brand voice for an authentic experience at all times. Protect your brand and community with Community 102.

Offensive Language and Images

If you are a kid directed site the type of language, photos, or videos that you allow to appear and remain on your platform probably differs greatly than for a community for a game played by people over 18 years of age.  As such, Community 102 will work with you to craft the ideal dirty word hitless that will be entered into our automated tools for filtering or to be caught and removed by our human moderators. Similarly, photos or videos with graphic violence or sexual nudity is another thing that we can limit and remove and we work with you to determine what types of things you will and will not allow depending on your company’s philosophy and targeted demographic.

Trolls and Spammers

Sometimes a user will leave disparaging remarks or post unwanted content within your platform with the sole intent of distracting discourse away from your brand. Left unmoderated even a single troll or spammer can cause great harm on your social media site. With either proactive or reactive brand monitoring capabilities, Community 102 can reduce your risk by banning trolls and eliminating spam from your online community.

Scalable Moderation

With Community 102 moderators, you pay only for what you need.  Our community managers work with your team to develop a moderation schedule that fits your needs. Is your community filled with minors who primarily converse after school hours or do spammers infiltrate overnight? Choosing the correct moderation schedule for your communities is just as impactful as forum moderators are in protecting a community. Do you have a community with a huge presence or a rapidly growing fan base? We can quickly scale and add moderators to meet demand Also, our automated comment, forum and social media moderation technology works around the clock as a first line of defense and can quickly sift through content in even the busiest of communities.

What Else We Can Do For You

The term moderation generally arouses the idea of removing posts with offensive and abusive content but social media moderation is much more than that. Community 102 social media monitors can approve new members and remove any inappropriate profile information that members post. We can remove copyrighted materials and can additionally escalate UGC (user-generated content) to internal members or authorities where necessary. Besides these tasks, they can also warn and ban users who don’t abide by the community guidelines, and with our streamlined processes in place, will keep a detailed running list of these users and all communications with them.

You’re In Good Hands

At Community 102, we understand social media moderation and forum moderation. In our hands, you can rest assured that your brand is secure after you close up shop for the day. Community 102 makes sure your users have the resources they need and communication they desire to insure customer satisfaction.  Whether its Facebook, Twitter, YouTube, Instagram, Pinterest, or your owned and operated website, Community 102 will effectively moderate your online community and preserve its integrity.

Contact Us!

Contact Community 102 to learn more about how we can help you with your moderation needs!

Why C102 Moderation?

  • Flexible and scalable to your needs
  • Mitigate spam, trolls, and vulgarity
  • Our solutions work across all platforms
  • Protect your younger audience
  • 24 | 7 | 365 days a year

Platforms Moderated

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Other Community 102 Services

Social Media Services

The Community 102 team are experts in social media. We study your customer base, identify trends, and learn about your vision before using our research to develop a customized social media community management plan. No two company’s are identical and hence we provide flexible and tailored options. We offer a wide variety of services from Facebook, Twitter and YouTube support to social sales leads and sentiment reporting.

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Hyper Local Services

Are you a small business owner or a company with multiple locations, including franchises? If so, a great way for you to gain new business or receive feedback is through hyper local reviews. Community 102 offers a fantastic comprehensive solution that helps you manage these reviews, encourages people to write new reviews, and also saves people’s information into your database, all in collaboration with Yelp and Google+.

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Community Management Services

Communities are no longer solely on a company’s website. Today they are spread across owned and operated websites, within forums, and across other technology platforms as well. Hence, you need a plan that expands your entire platform so no matter where your customers encounter your brand and its products, they are greeted with consistent social network management and community moderation in your brand voice.

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Community 102 Clients

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