Online Community Management & Moderation

Community 102 Solutions

Community 102 offers community management, social media moderation, and sales support solutions that operate 24 hours a day, 365 days a year. Any platform. Any language. Anytime. Our online moderators and automated tools meet the scheduling demands set by your brand’s social media and community management needs.

Community Moderation

When you launch a product, you also launch the community that grows around it.  Creating and fostering an online community requires strategic planning. Community 102 specializes in online community management that is customized to your brand’s needs.

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Social Media Management

Take advantage of social media and preserve your brand’s integrity. Community 102 creates an affordable and comprehensive social media management plan that integrates into your platform and continues the live two-way conversation your business needs 24 hours a day.

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Brand Monitoring

Community 102’s online community moderation offers everything you need to protect and secure your brand online. By entrusting Community 102 with your brand’s online moderation, you are assured that your brand will retain its integrity online and continue to help your business flourish.

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Customer Support

A good customer support program is vital to maintaining your brand’s integrity. Community 102‘s moderated customer support teams converse with your fans based on pre-approved responses and can even send sales leads on to the right contact, too.

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Crisis Management

Community 102’s online community moderation solutions protect your copyrights and intellectual property and preserve their integrity. Our moderation services also mitigate liability by safeguarding your brand from malicious content that could compromise your brand’s integrity.

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Languages

Our multilingual community moderators become a part of your community. With Community 102, you are afforded native speakers that understand your community guidelines and policy and who are able to apply them to the cultural nuances of their language.

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Community 102 Moderation

Economical

Our moderation solutions are more affordable than a full-time employee, plus we work 24/7/365 days a year. If you shop our rates you’ll also find we’re 40% more affordable than other providers.

Customizable

You might need an entire community management plan, social media moderation, crisis management, or a brand integrity plan. We can tailor a plan that fits your needs and budget.

Universal

Community 102 Moderation and Social Media Management integrates with your entire platform: your owned and operated sites, your presence on partner sites, or your social media accounts.

Dependable

Our leadership team emerged from multiple industries. Our moderators are US-based, trained, background-checked experts. Our strategies will preserve the integrity of your brand.

  • Moderation in 50+ major languages
  • Strategic implementation with awareness of cultural nuances
  • 24/7/365 days a year moderation across all time zones
  • Quantitative metrics
  • Summary of online community trends
  • Strategic moderation and crisis intervention advisement
  • Experienced leadership composed of experts in their fields
  • Bulletproof SLA and crisis intervention strategies
  • Expertise in risk and liability reduction

Community 102 Clients

Sony Pictures Television
Hachette Publishing
Second Life
Twilight
James Patterson
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