Online Community Management & Moderation

Brand Monitoring

Community 102 understands the importance of brand integrity. Our cross-platform brand monitoring solutions provide you with the upper hand you need to effectively safeguard your company’s reputation.


Online Brand Management

Brand monitoring represents yesterday’s clipping service, customer complaint hotline and suggestion box rolled into one. However, monitoring your brand across every online community is a time consuming task. Community 102 understands that you may not have the time nor the manpower or expertise to fully watch your brand online. So let the Community 102 team be your eyes and ears to track, respond to, and then report back to you with their observations and recommendations across any platform.

Keeping abreast of what users are saying about your brand is a vital component of social media management, but equally important is tracking what your brand’s key competitors are doing. Whether its good or bad, surprising or not – this is all crucial information. This information can only make your company stronger, and we can do the heavy lifting for you and get you the information you need.

Tracking and Reporting

Let us help you. Our community moderators and content managers learn what’s trending in your community and why people are talking about it. They also find patterns and data to understand which users are responding and engaging, including demographics and locales, to the times that stir the most activity as well. We then summarize our insights to help foster actionable response for your team internally. We provide weekly or monthly reports that cover brand monitoring finds as well as social media moderation summaries, from the latest warnings and bans to member counts and trending topics. Community 102 gains these critical insights to better serve your brand’s strategic development in the online community and social media space so you can proactively adapt and optimize your interactions within your online community.

All Press Is Good Press

Interaction with users who are customers or potential customers is what shapes public perception about your brand. Community 102‘s social media moderation allows your brand to engage those current and potential users without the worry that often follows public interaction. Our social media moderators create a productive environment where you no longer have to wonder or worry how current or future interaction is shaping your brand. Community 102 features moderator services across all social network platforms and even features multilingual moderators for when your brand goes international.

Contact Us!

Contact Community 102 to learn more about how we help monitor your brand!

Why C102 Brand Monitoring?

  • Manage your online reputation
  • Metrics to steer brand strategy
  • Multi-platform and multilingual
  • Track competitors progress

Brand Monitoring Across Any Platform

Facebook 100%
Twitter 100%
Yelp 100%
YouTube 100%

Other Community 102 Services

Moderation Services

Community 102 comment moderation is your best defense against any kind of malicious activity, unruly fans, spam, protecting minors, and preventing copyrighted materials from appearing on your platforms. Our community moderators are highly trained individuals who work separately or in combination with automated tools and filters to give your company the quality oversight it needs to continually succeed.

Learn More About Our Moderation Services

Social Media Services

The Community 102 team are experts in social media. We study your customer base, identify trends, and learn about your vision before using our strategic research to develop a customized online social media community management plan. No two company’s are identical and hence we provide flexible and custom tailored options. We offer a wide variety of services from Facebook, Twitter and YouTube support to social sales leads and sentiment reporting.

Learn More About Our Social Media Services

Hyper Local Services

Are you a small business owner or a company with multiple locations, including franchises? If so, a great way for you to gain new business or receive feedback is through hyper local reviews. Community 102 offers a fantastic comprehensive solution that helps you manage these reviews, encourages people to write new reviews, and also saves people’s information into your database, all in collaboration with Yelp and Google+.

Learn More About Our Hyper Local Services

Community Management Services

Communities are no longer solely on a company’s website. Today they are spread across owned and operated websites, within forums, and across other technology platforms as well. Hence, you need a plan that expands your entire platform so no matter where your customers encounter your brand and its products, they are greeted with consistent social network management and community moderation in your brand voice.

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Community 102 Clients

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