Community 102’s moderated customer support allows your brand to engage users, provide them answers they need, and supply the necessary ‘human’ component.
Social Customer Support
You work hard to provide your customers with a reputable brand and products. Community 102 understands that customer interaction should enhance your business, not hinder it. Our customer support moderators are trained and background checked professionals that become the human component your customers require, and they work around the clock, 365 days a year.
One of the most vital aspects to preserving your brand integrity is a good customer support program. Interactions with users who are either current or potential customers are what shape public perception of your brand. Community 102’s moderated customer support allows your brand to engage with users to get them the answers they need and the attention they desire. Community 102 features moderator services across all social network platforms and even has multilingual moderators for when your brand goes international.
Online customer support now goes beyond a simple ‘contact us’ section on your website. Often your customers seek out your online community simply for specific support with regards to one of your products. Even the most robust customer support system can breakdown without a comprehensive online customer support division. In today’s online world, news travels fast. How your company responds to its customers can easily be the difference between retaining and gaining or losing customers and business.
Your customers don’t always keep the same business hours as your company and without proper round the clock moderation in place, a simple unanswered question can create a frustrated customer. Just one disgruntled customer is all you need to give other potential customers a bad first impression about your products or brand. Community 102’s moderators can support your fans with information, links, or contacts to immediately alleviate their concerns and ultimately reduce potential damage to your brand’s integrity. Sometimes just letting your consumers know that you are there, that you care, and that you are listening to them makes all the difference.
Contact Community 102 to learn how we can engage fans and provide answers in your brand voice!
Why C102 Customer Support?
- Add ‘human’ element to customer service
- Interact with your customer base
- Reach customers needing assistance
- Saves internal time and resources
C102 Supported Platforms
Other Community 102 Services
Social Media Services
The Community 102 team are experts in social media. We study your customer base, identify trends, and learn about your vision before using our strategic research to develop a customized online social media management plan. No two company’s are identical and hence we provide flexible and custom tailored options. We offer a wide variety of services from Facebook, Twitter and YouTube support to social sales leads and sentiment reporting.
Hyper Local Services
Are you a small business owner or a company with multiple locations, including franchises? If so, a great way for you to gain new business or receive feedback is through hyper local reviews. Community 102 offers a fantastic comprehensive solution that helps you manage these reviews, encourages people to write new reviews, and also saves people’s information into your database, all in collaboration with Yelp and Google+.
Communities are no longer solely on a company’s website. Today they are spread across owned and operated websites, within forums, and across other technology platforms as well. Hence, you need a plan that expands your entire platform so no matter where your customers encounter your brand and its products, they are greeted with consistent social network management and community moderation in your brand voice.