Online Community Management & Moderation

Social Media Management

Community 102 will create a comprehensive social media management plan that is affordable, integrates into your platform, and continues the live two-way conversation that your business requires 24 hours a day.

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Social Media Management

When you launch a product you want to take advantage of social media, but you also want to preserve your brand and product’s integrity. As a result, social network management is expensive and time consuming because of the level of maintenance required. It requires a social network manager for your platform, as well as an advanced community moderation strategy, and a policy for social media crisis management. Additionally, it has to be a 24/7/365 day a week operation, because your customers don’t stop discussing your products on the weekends, holidays, or when you close shop for the day. Community 102 will create a comprehensive social media management plan that is affordable, integrates into your platform, and continues the live two-way conversation your business needs 24 hours a day

Flexible Services

Community 102’s expertise is online community management. We study your customer base, identify trends, and learn about your vision and then use our strategic research to develop a customized online community management plan that could only meet your company’s needs as no two company’s are identical. We offer a wide variety of services that are scalable to your brand’s needs. Whether its social media moderation, multilingual moderation, content management, community guidelines setup or modification, customer or live event support, brand monitoring, or approving new members and images or videos, we can help.

Adaptable Across All Platforms

Today, your community probably isn’t housed on just your company’s website. More likely, it is spread across your owned and operated website, within your forums, and across other technology providers as well. Hence, you need a plan that expands across your entire platform so no matter where your customers encounter your brand and its products, they are greeted with consistent social network management and community moderation. Community 102 helps ensure your users online safety and provides a safer overall environment for your brand through social network management. Whether your platform spans your dedicated company website, your forums, your Facebook or YouTube page, your Twitter, Pinterest, Instagram, LinkedIn, and Google+ accounts, or in-game, our chat moderators and social media managers work hard for you to provide a seamless experience where only your own staff knows that they are with an outside organization.

So Much To Do, So Little Time

Regularly providing your communities with new information, images, and links is vital to keeping your fan base engaged with your brand, but fitting this into your daily list of tasks can be difficult and cumbersome. When you have no time to post content, give Community 102 access to your content calendar and we can post to your social media sites for you, freeing you up for more valuable assignments throughout your hectic work day. Want to make sure that your fans feel appreciated for responding positively to these posts but you don’t have the time for this either? We can thank them for you by thanking them for liking your posts or even for re-tweeting or sharing them with their fan base. Any other needs we haven’t addressed above? Don’t worry, we can probably do them, too.  Just give us a call to see how flexible we truly are in the services we can provide.

Contact Us!

Contact Community 102 to learn how we can help manage your social media activity!

C102 Social Media Management

  • Platform agnostic
  • Post content calendar info for you
  • 24 | 7 | 365 and any language
  • Constantly adapting to new technology

Wherever You Need Us

Facebook 100%
Twitter 100%
Google+ 100%
Instagram 100%
Pinterest 100%
YouTube 100%
Tumblr 100%
LinkedIn 100%
Yelp 100%
Vine 100%

Other Community 102 Services

Moderation Services

Community 102 comment moderation is your best defense against any kind of malicious activity, unruly fans, spam, protecting minors, and preventing copyrighted materials from appearing on your platforms. Our community moderators are highly trained individuals who work separately or in combination with automated tools and filters to give your company the quality oversight it needs to continually succeed.

Learn More About Our Moderation Services

Social Media Services

The Community 102 team are experts in social media. We study your customer base, identify trends, and learn about your vision before using our strategic research to develop a customized online social media community management plan. No two company’s are identical and hence we provide flexible and custom tailored options. We offer a wide variety of services from Facebook, Twitter and YouTube support to social sales leads and sentiment reporting.

Learn More About Our Social Media Services

Hyper Local Services

Are you a small business owner or a company with multiple locations, including franchises? If so, a great way for you to gain new business or receive feedback is through hyper local reviews. Community 102 offers a fantastic comprehensive solution that helps you manage these reviews, encourages people to write new reviews, and also saves people’s information into your database, all in collaboration with Yelp and Google+.

Learn More About Our Hyper Local Services

Community Management Services

Communities are no longer solely on a company’s website. Today they are spread across owned and operated websites, within forums, and across other technology platforms as well. Hence, you need a plan that expands your entire platform so no matter where your customers encounter your brand and its products, they are greeted with consistent social network management and community moderation in your brand voice.

Learn More About Our Community Management Services

Community 102 Clients

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