Online Community Management & Moderation

Crisis Management

Community 102 is here to mitigate your risks and limit any kind of liability that could potentially harm your brand and business.


Crisis Protection

Social media has become a vehicle for people to express themselves to a wide audience without fear of repercussion for what they say. Just because people are free to voice their opinions and post content freely, it doesn’t mean that it can’t negatively harm your brand. You need to be even more diligent and have a team in place to monitor your online communities. Otherwise, what was a great idea, a place for your fans to interact with one another and be brand evangelists, could turn into a public relations nightmare. While we have listed below some of the main things that we think you should be aware of, there are many more situations that can quickly escalate into a brand crisis. To discuss your current issues or any potential concerns, and find out more about how we can help, please contact us. We’d love to listen and be of assistance.

How Community 102 Can Help

Copyright infringement, cyber bullying, and expressing intent to harm one self or others are all prime examples of the negative ramifications that can come about with the development of a brand’s online communities. It doesn’t matter if it is on your owned and operated forums or blog, or whether it’s posted to your Facebook page or in a video on your YouTube account. You have a duty to protect and assist your fans and followers so they feel safe and are in fact safe. At Community 102, our human moderators or social media managers will immediately pick up the phone and call our client or the appropriate authorities. We won’t just send an email that can get lost in a pile. We believe that immediate action and transparency is key. Setting us further apart from our competitors, we won’t bill you for the extra hours. At times of crisis, we believe that we should be there to support you and not capitalize on your need.

Contact Us!

Contact Community 102 to learn how we can help you in your times of need!

Why C102 Crisis Management?

  • No additional cost
  • 24 | 7 | 365 days a year
  • Work with clients to solve crisis
  • Zero copyright infringement claims

Other Community 102 Services

Moderation Services

Community 102 comment moderation is your best defense against any kind of malicious activity, unruly fans, spam, protecting minors, and preventing copyrighted materials from appearing on your platforms. Our community moderators are highly trained individuals who work separately or in combination with automated tools and filters to give your company the quality oversight it needs to continually succeed.

Learn More About Our Moderation Services

Social Media Services

The Community 102 team are experts in social media. We study your customer base, identify trends, and learn about your vision before using our strategic research to develop a customized online social media community management plan. No two company’s are identical and hence we provide flexible and custom tailored options. We offer a wide variety of services from Facebook, Twitter and YouTube support to social sales leads and sentiment reporting.

Learn More About Our Social Media Services

Hyper Local Services

Are you a small business owner or a company with multiple locations, including franchises? If so, a great way for you to gain new business or receive feedback is through hyper local reviews. Community 102 offers a fantastic comprehensive solution that helps you manage these reviews, encourages people to write new reviews, and also saves people’s information into your database, all in collaboration with Yelp and Google+.

Learn More About Our Hyper Local Services

Community Management Services

Communities are no longer solely on a company’s website. Today they are spread across owned and operated websites, within forums, and across other technology platforms as well. Hence, you need a plan that expands your entire platform so no matter where your customers encounter your brand and its products, they are greeted with consistent social network management and community moderation in your brand voice.

Learn More About Our Community Management Services

Community 102 Clients

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